Refund &

Return

Policy

At Sherra Linen, we are committed to delivering exceptional quality and a refined experience with every purchase. Please review our policy below:

1. Returns

Eligibility

We accept returns only under the following conditions:

The item received is defective or damaged
The item received is incorrect (not as ordered)

Return requirements:

Requests must be made within 7 days after receiving your order
Items must be unused, unwashed, and in original condition
All original packaging must be intact

2. Refund Policy

Refunds will only be issued if:

The product is verified as defective by our team
A replacement item is not available in stock

Refund details:

Refunds will be made via the original payment method
Processing time: 14 working days

3. Exchanges

We offer exchanges under the following conditions:

Change of size or color (subject to stock availability)
Requests must be made within 3 days of delivery

Note:

Shipping costs for exchanges will be borne by the customer

4. Non-

Returnable Items

For hygiene and quality assurance reasons, we do not accept returns for:

Opened or used items
Washed items
Sale or clearance items

5. How to

Request

To initiate a return, refund, or exchange, please contact us via:

WhatsApp: +018 986 4428

Kindly provide:

Order number
Clear photos of the item
Reason for request

6. Disclaimer

Sherra Linen reserves the right to decline any request that does not meet the conditions stated above.